As one of the leading communications providers in the United States, Securus Technologies provides services to corrections institutions, law enforcement organizations and safety associations. They work with over 3,400 clients and over 1.2 million inmates and their immediate families.
The technology platform with Securus works with Andriod phones, iPhones, tablets, and regular landline configurations. There are several plans that are available from direct billing, collect calls, prepaid plans and inmate debit which has the inmate pay the phone charges.
It extraordinary how many companies just don’t take into account that their customers must be satisfied with the service they receive, or they won’t continue to stay with a company.
Unfortunately, a competitor, GTL recently was badmouthing Securus badly, to the point that it almost became slanderous. The direction that GTL was going with untrue information maintaining that their services and pricing structure put Securus to shame. In fact, there was absolutely nothing true about anything they said as if all of the information was coming from the Joker in Batman.
It got to the point where Securus had to do something about all of the nonsense, so they decided to put out a challenge to GTL. Each company would publicaly display the metrics of their equivalent servicing and pricing metrics to be compared by an independent and disinterested third party. The judgment would rest on his determination and his only.
Once the offer was made public, GTL was silent. Nothing at all. Then after a few weeks, GTL quietly notified Securus that they would not be willing to engage in the challenge.
The truth only hurts the dishonest, but it was the truth that won the day.